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  • What is your COVID19 Policy and protocol?
    VrroomVIP UpClose & Personal will follow COVID19 CDC guidelines and any Durham Arts Council (DAC) restrictions, which may include and not limited to masks and touchless temperature checksmandatory for everyone. As it stands currently, both are required for all VrroomVIP Upclose & Personal events presented at the DAC. ​ For more info on the COVID 19 policy for the DAC visit
  • What is your refund policy?
    Though all sales are non-refundable, VrroomVIP UpClose & Personal will only issue a full refund to ticket holders if any event is canceled due to COVID-19 and/or force majeure
  • Does Elite VIP ticket holders have entry to all concerts, including the Grand Fnale?"
    Yes. Platinum & Gold Elite VIP members will have access to all VrroomVIP concerts, including our Oct Grand Finale AND any existing or added concerts prior. No standing in line. Simply show your VrroomVIP Elite VIP card and you are IN.
  • I purchased my ticket online and in advance, how will checkin work?"
    Be sure to visit often for concert performers and schedule. You can checkin during our 'Mix & Mingle' or 1 hour prior to each concert at the venue, the Durham Arts Council. "ALL-IN" VIP ticket holders will receive a VIP wristband allowing them to attend ALL concerts without checking in and will receive priority seating. You must checkin to ensure you have a seat.
  • Awesome, now how will seating work?"
    Seating will be based on ticket type and on a first come basis. However, VrroomVIP Elite VIP's and "ALL - IN" VIP ticket holders will have the highest priority and seated first in center rows of the theater and closest to the stage. General Admission ticket holders will be seated afterwards. Once your section has been identified based on ticket type, you can sit anywhere within your designated section of the theater.
  • What's included in the Mix n Mingle?
    The VrroomVIP "Mix n Mingle" is a great way to network with fellow VrroomVIP guests and jazz lovers. When available, local chefs will serve catered "Light Delights" (aka light hors d'oeuvres / finger food snacks) in a very unique way to enhance your VrroomVIP experience. The catered food served is targeted to compliment your overall VrroomVIP experience and NOT designed as a full course restaurant meal. Non-Alcoholic beverages will also be available. Our Mix n Mingle is mainly for our VrroomVIP "ELITE" & "ALL-IN" VIP guests, however, all ticket holders are welcome to attend our general Mix & Mingle (note: VrroomVIP may provide a customized "Light Delight" menu experience exclusive for VrroomVIP "ELITE" & "ALL-IN"guests only). You must checkin and be valid VrroomVIP Upclose & Personal ticket holder to attend.
  • What time is the pre-show Mix n Mingle and who will be there?
    The VrroomVIP JAZZ Experience Mix & Mingle typically begins 1 hour prior to show start. Please visit often to view who we've selected to showcase their amazing catering talents.
  • Do I need to bring printed copy of my ticket?
    Optional. We are a totally green company, thus you can either print off your ticket, show your ticket via your smartphone or simply provide us with your name. Our guestlist is based on all online ticket sales thus allowing us to checkin guests electonically.
  • The name on the ticket doesn't match the attendee. Is that okay?
    No, unless the original ticket holder has notified VrroomVIP Upclose & Personal in advance that their ticket has been gifted. At least one ticket purchased must match the name of the buyer in attendance. Picture ID's may be required and must match ticket.
  • Where can I stay while attending the VrroomVIP JAZZ Experience?
    Our official host hotel is the Durham Marriott City Center located downtown Durham and less than a 5 min walk from the Durham Arts Council PSI-Theatre, our host venue. Click Here for hotel information and upon ticket purchase you will be presented with a link for a VrroomVIP group rate at our host hotel.
  • And how is parking?
    Yikes, we hoped you didn't ask that question ;-) Due to the rapid growth in Downtown Durham, parking is horrible. However, there are a number of parking garage options that charge a fee as well as valet parking offered by our host hotels. Moreover, parking after 5 on Friday and through the weekend is free along the street. Key Tip: Get a space as early after 5pm on Friday as possible.
  • What else is there to do in Durham, NC?"
    Plenty. Downtown Durham is an up & coming 'mini-Manhattan' vibe neighborhood with local restaurants, museums and other sights to see, many walking distance from our host hotel and venue. Compliment your VrroomVIP JAZZ Experience weekend by downloading your Downtown Durham Map & Guide or visit the Durham Visitors Bureau, also in walking distance from our host hotels. Click here
  • Alrighty... I think im all set.  What's the best way to contact if I have additional questions?
    Our preferred method of contact is email. Email us at for additional questions or concerns and we will make every effort to respond immediately.
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