Festival FAQ's

Awesome, now how will seating work?


Seating will be based on ticket type and on a first come basis. However, VrroomVIP "ALL - IN" VIP ticket holders will have the highest priority and seated first in center rows of the theater and closest to the stage. Jam Session ticket holders will be seated afterwards. Once your section has been identified based on ticket type, you can sit anywhere within your designated section of the theater.




What's included in the Mix n Mingle?


The VrroomVIP "Mix n Mingle" is a great way to network with fellow VrroomVIP guest and jazz lovers. We will serve catered "Light Delights" (aka light hors d'oeuvres) in a very unique way to enhance your VrroomVIP experience. The catered food served is targeted to compliment your overall VrroomVIP experience and not designed as a full course restuarant meal. Non-Alcholic beverages will also be available. Our Mix n Mingle is mainly for our "ALL-IN" VIP guests, however, all ticketholders are welcome to attend. You must checkin and be valid VrroomVIP JazzFEST ticket holder to attend.




What is your refund policy?


All tickets sales are final.




Do I need to bring printed copy of my ticket?


Optional. We are a totally green company, thus you can either print off your ticket, show your ticket via your smartphone or simply provide us with your name. Our guestlist is based on all online ticket sales thus allowing us to checkin guests electonically.




The name on the ticket doesn't match the attendee. Is that okay?


No, unless the original ticket holder has notified VrroomVIP Upclose & Personal in advance that their ticket has been gifted. At least one ticket purchased must match the name of the buyer in attendance. Picture ID's may be required and must match ticket.




What else is there to do in Durham, NC?


Plenty. Downtown Durham is an up & coming 'mini-Manhattan' vibe neighborhood with local restuarants, museums and other sights to see, many walking distance from our host hotel and venue. Compliment your VrroomVIP JazzFEST weekend by downloading your Downtown Durham Map & Guide or visit the Durham Visitors Bureau, also in walking distance from our host hotels. Click here




Where can I stay while attending the VrroomVIP JazzFEST?


Our official host hotel is the Durham Marriott City Center located downtown Durham and less than a 5 min walk from the Durham Arts Council PSI-Theatre, our host venue. Click Here for hotel information




I purchased my ticket online and in advance, how will checkin work?


Be sure to visit often for concert performers and schedule. You can checkin during our 'Mix & Mingle' or 1 hour prior to each concert at the venue, the Durham Arts Council. "ALL-IN" VIP ticket holders will receive a VIP writsband allowing them to attend ALL concerts without checking in and will receive priority seating. "Jam Session" Pick 1 ticket holders are allowed to attend a maximum of one (1) concert Friday OR Saturday. For example: You can only pick 1 of the two concerts on Friday OR only 1 of the two concerts on Saturday. You must checkin to ensure you have a seat.




And how is parking?


Yikes, we hoped you didn't ask that question ;-) Due to the rapid growth in Downtown Durham, parking is horrible. However, there are a number of parking garage options that charge a fee as well as valet parking offered by our host hotels. Moreover, parking after 5 on Friday and through the weekend is free along the street. Key Tip: Get a space as early after 5pm on Friday as possible.




Alrighty... I think im all set. What's the best way to contact if I have additional questions?


Our preferred method of contact is email. Email us at info@vrroomvip.com for additional questions or concerns and we will make every effort to respond immediately.




What time is the pre-show Mix & Mingle and who will be there?


The VrroomVIP JazzFEST Mix & Mingle typically begins 1 hour prior to show start. Please visit often to view who we've selected to showcase their amazing catering talents.